European Breakdown Cover

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Stu2985
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Re: European Breakdown Cover

Post by Stu2985 » Tue Jul 03, 2012 9:17 pm

Been with the AA for years when we went to france in June they wamted £102 for the week because wifes car is an S plate

All they do is arrange local breakdown garage to come out anyway
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bigmart
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Re: European Breakdown Cover

Post by bigmart » Thu Jul 04, 2013 10:32 am

Went to Germany a couple of weeks ago in my Son's 300TDI Discovery. Because it was fairly old we contacred the RAC where we are already members & upgraded our membership for full European cover for the duration of the trip.

The Disco threw a front Propshaft on the Belgian Autbahn. Contacted the RAC who sent a recovery truck & organised a Taxi to get us to a Car Hire depot. When we asked the call centre for the rest of the cover we were told we were on our own. I had to pay for the Car Hire up front, a little difficuld as I only had Debit Cards with me & Avis will only accept Credit Cards. Then we returned the Hire Car we were told we were on our own as far as getting home was concerned. Luckily we were at Brussels Airport so British Airways sorted us.

Now the RAC are refusing to repatriate the vehicle because they say the repair cost is Greater than the value of the Disco. I dispute this as I know I can get it fixed here for considerably less than their quote & they apperar to be valuing the Disco at a low price.I dont undestand why their estimation of the repair cost is relevant as I only want the vehicle back to my home & I can fix it.

The RAC in England, who I took out the service with, keep telling me that I have to deal with RAC Europe who are most unhelpful.

I have tried to complain to the Insurance Ombudsman but they say that the service isn't Insurance, so they don't want to know. I have complained to the RAC complaints service in England, who say they will get back to us in 5 days, its well past that & I am still waiting.

Has anyone else had this kind of problem?

Any suggestions as to how I might proceed?

Any help greatfully recieved.

Regards

bigmart

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Alterastro
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Re: European Breakdown Cover

Post by Alterastro » Thu Jul 04, 2013 10:47 am

I don't think I can help much other than to say carefully read your policy to see what they should pay for. I'm not sure about RAC, but I think they should pay for your travel to collect your car. Is it something you could fix yourself? Get them to pay for you to go out there, fix it and drive back?!?

How old is it and what are they saying its value is and cost of repair?

Let us know. Good luck

Nick

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Re: European Breakdown Cover

Post by bigmart » Thu Jul 04, 2013 10:55 am

Hi Thanks for the quick response. Its a 96 TDI 300 Auto. They Value it at 2500 Euro & they reckon the repair is 3000 Euro. They says its a new Gearbox & I dont doubt that a "New Box" would cost £3000 Euro fitted, by a dealer, in Belgium but who fits "New" parts to a 96 vehicle & who is fool enough to use a Dealer for the work.

Regards

bigmart

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Re: European Breakdown Cover

Post by b2mey » Thu Jul 04, 2013 11:04 am

Can't you pay the difference see if that helps then you get a bran new box and fixed for 500 euro :)

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Alterastro
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Re: European Breakdown Cover

Post by Alterastro » Thu Jul 04, 2013 11:13 am

Hmmm. Do you think it needs a new box or just the prop?

Just had a quick look at the policy and I think they should pay for parts to be shipped if you get them here. They should also pay for your travel and hotel if necessary to collect it once repaired. The caveat being that they will pay for parts shipping if they aren't available locally :(

Unfortunately these policies are like any other type of insurance in that they will do all they can to get of of it. I know that doesn't help you, but I think your only hope is to get it repaired cheaply yourself (or maybe at a different garage) and hopefully they will still pay your expenses to collect it.

Failing that, I can only suggest you try someone like uship - http://www.uship.com/uk/ if you do a search on existing requests you'll see there are a few coming from Belgium, with costs around the £400 mark.

Hope that helps

Nick :gr8:

bigmart
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Re: European Breakdown Cover

Post by bigmart » Thu Jul 04, 2013 1:09 pm

Sounds like at least the transfer box has gone. I am still in negotiation, if thats the word, with them. Read the small print if you ever buy one of these Policies from them. They'll squirm out of anything if they can.

Today they have said that they will not repatriate the vehicle because we might scrap it rather than repair it.

What business is it of theirs what I do with the Disco. Do I have not rights over my families property.

bigmart

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Re: European Breakdown Cover

Post by littlejimny » Thu Jul 04, 2013 1:53 pm

sorry to say it, but i think Alterastro's suggestion of uship or similar is your best bet

good luck

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Re: European Breakdown Cover

Post by GoPro Gadget Man » Thu May 07, 2015 10:14 am

Hi All

I've just taken out a Flux Rescue policy with Adrian Flux.

Does anyone have any experience with them?

When I spoke with the guy on the phone he said that they will cover any vehicle of any age. If they cant fix it, then will pay up to £3000 to recover it, which sounded better than most companies.
One Life... GoPro It!

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Alterastro
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Re: European Breakdown Cover

Post by Alterastro » Thu May 07, 2015 11:42 am

I'm with flux too. Never had cause to use them yet and I hope I never do....

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Arnie De Beer
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Re: European Breakdown Cover

Post by Arnie De Beer » Thu May 07, 2015 11:56 am

Me too, been with them for 2 years but not had to use them yet.
I'VE BEEN GIVING IT A LOT OF THOUGHT AND I DON'T THINK THAT BEING A RESPONSIBLE ADULT IS GONNA WORK FOR ME :|

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mudmagnet
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Re: European Breakdown Cover

Post by mudmagnet » Thu May 07, 2015 3:03 pm

i have flux rescue and when i renewed last year i was told my car is too old for the European cover so just have UK cover
i'm so skint i cant even pay attention

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Alterastro
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Re: European Breakdown Cover

Post by Alterastro » Thu May 07, 2015 3:26 pm

I thought they had no age restriction?

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mudmagnet
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Re: European Breakdown Cover

Post by mudmagnet » Thu May 07, 2015 3:30 pm

I was told they do for the European cover
i'm so skint i cant even pay attention

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Arnie De Beer
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Re: European Breakdown Cover

Post by Arnie De Beer » Thu May 07, 2015 4:24 pm

I renewed mine a couple of months ago and they didn't mention age and my truck's so old the V5 is on a stone tablet :oh:
I'VE BEEN GIVING IT A LOT OF THOUGHT AND I DON'T THINK THAT BEING A RESPONSIBLE ADULT IS GONNA WORK FOR ME :|

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